• MW Phillips Chemists
Terms and Conditions

Access to our site
Access to our site is permitted on a temporary basis, and we reserve the right at any time to change or discontinue without notice, any aspect or feature of the site (see below).
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms & Conditions, and that they comply with them

Links from our site
Where our site contains links to other websites and resources provided by or Products or Services offered by third parties, these external links are provided for your information and convenience only. These third party websites are beyond our control and no representation or warranty is made that:
• the links work;
• about those websites or as to their content or resources;
• products or services you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality,
and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. If you would like information about your legal rights you should contact your local trading standards or citizens advice bureau. We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third party seller.
Use or reliance on any external links and the content is at your own risk. When visiting external links you must refer to that external website's terms and conditions of use, terms of supply and privacy policies. We accept no responsibility for them or for any loss or damage that may arise from your use of them.

Availability of www.mwphillips.co.uk
We will endeavour to ensure that our website is available 24 hours per day without any interruptions. However, we aim to update our site regularly, and may change the content at any time. We therefore reserve the right to make www.mwphillips.co.uk unavailable at any time or to restrict access to parts or all of www.mwphillips.co.uk without notice. If the need arises, we also reserve the right to close our site indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period.

Reliance on Information Posted
www.mwphillips.co.uk is a general information service. We will endeavour not to make it misleading, but we cannot guarantee that the information accessible on or via www.mwphillips.co.uk is accurate, not-misleading, complete or up to date. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Data Protection
We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may come into contact with using www.mwphillips.co.uk

Reviews, Comments, Communications and other Content
Users of our site, you must comply with the Content Standards set out in these Terms & Conditions. You warrant that:
i. as at the date that the content or material is submitted to us, any such contribution complies with the Content Standards;
ii. you own or otherwise control all of the rights to the content that you post, and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs, arising out of or in connection with a breach of any of these warranties.

We reserve the right (but not the obligation) to remove or edit any content, material or posting you make on our site if, in our opinion, such material does not comply with the Content Standards set out in these Terms & Condtions.
If you do post content or submit material to our site (including any Contribution) this will be considered non-confidential and non-proprietary, and unless we indicate otherwise, you:
a. a. grant us a non-exclusive, perpetual, royalty-free and fully sub-licensable rights to freely use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, disclose and display such content throughout the world in any media;
grant us and sub-licensees the right to use the name that you submit in connection with such content, if we or they choose;grant us the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We may exercise all copyright and publicity rights in the material contained in your content, material or Contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.
You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to us including the execution of deeds and documents at our request.
The rights you grant above shall be irrevocable during the entire period of protection of your intellectual property rights associated with such content and material.
Please also note that, in accordance with the Content Standards, you must ensure that your content, material or Contribution does not infringe any copyright, database right or trade mark of any other person. By submitting your content, material or Contribution to our site, you are warranting that you have the right to grant us the non-exclusive copyright licence described above. If you are not in a position to grant such a licence to Us, please do not submit your content, material or Contribution to our site.

Our Liability
We shall not be liable to you for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided, unless you are dealing as a consumer. we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.
Save as provided below, unless you are dealing as a consumer, we will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with your use of the site for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, &, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.

All content of this site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

Modern Slavery Statement
This statement outlines the actions undertaken by Rajja Limited, trading as M W Phillips Chemists ("M W Phillips Chemists''), to address the risks of modern slavery and human trafficking in accordance with relevant legislation, including the UK Modern Slavery Act (2015) and other applicable laws.
Our Commitment M W Phillips Chemists is committed to preventing modern slavery and human trafficking in all aspects of our business operations and supply chain. We recognize the importance of upholding human rights and ethical standards and expect the same commitment from our employees, suppliers, contractors, and business partners.
Nature of Our Business M W Phillips Chemists is a pharmaceutical retailer operating in the United Kingdom. We provide essential healthcare products and services to our customers, with a focus on quality, accessibility, and customer care. As a trusted healthcare provider, we acknowledge our responsibility to ensure that our operations are free from any form of exploitation or abuse.

Risk Assessment and Due Diligence M W Phillips Chemists conducts regular risk assessments to identify and mitigate potential modern slavery risks within our operations and supply chain. We have implemented due diligence procedures to assess the ethical practices of our suppliers, contractors, and business partners. We maintain vigilance to address any indicators of modern slavery or human trafficking promptly.
Employee Training and Policies We maintain robust internal policies and procedures to prevent and detect modern slavery. Our employees undergo regular training to raise awareness of modern slavery risks and to ensure compliance with our policies.

Key policies include:
Whistleblowing Policy: M W Phillips Chemists encourages employees to report any suspicions or concerns regarding modern slavery or human trafficking without fear of reprisal. We have established confidential reporting mechanisms to facilitate the disclosure of such information.
Training and Competence Policy: We conduct thorough background checks and verification processes for all employees to prevent forced labour or exploitation. Our hiring practices ensure that individuals are employed legally and voluntarily.
Supplier Engagement M W Phillips Chemists engages with suppliers and business partners to promote ethical standards and transparency throughout our supply chain. We assess suppliers' adherence to human rights principles and ethical practices, and we prioritize working with those who share our commitment to combating modern slavery.
Code of Conduct We have developed a comprehensive Code of Conduct that outlines our expectations for ethical behaviour and integrity. This includes standards for honesty, integrity, and responsible business conduct. All employees are required to familiarize themselves with our Code of Conduct and adhere to its principles.

M W Phillips Chemists is dedicated to preventing modern slavery and human trafficking in all aspects of our business. We remain vigilant in our efforts to uphold human rights and ethical standards, and we continuously seek opportunities to strengthen our practices and partnerships in this regard.

About Us
Our Superintendent Pharmacist is Sandeep Dhami GPhC Reg: 2044898

All of our pharmacies and pharmacists are registered with the General Pharmaceutical Council.

M W Phillips is a trading name of Rajja Ltd, a registered company in England and Wales.
Company no. 0269591
Registered Office: 5 Dwellings Lane, Quinton, Birmingham, B32 1RJ

We at M W Phillips have very strict and high standards that are upheld by all our team.
However, there may be the rare occasion where something has not quite gone to plan and you may wish to bring this to our attention.
We will acknowledge your complaint within 72 hours and aim to resolve it within 28 days of receipt. In certain circumstances, however, this may be exceeded but you will be informed of its progress throughout. In most cases, the issue is resolved in a matter of a few days.

To call us

To email us

To write to us
M W Phillips
121 Shady Lane
Great Barr
B44 9ET

In the event that your complaint is not resolved to your satisfaction, or, we haven’t provided you with a resolution within 6 months, you do have third-party options available to you for your matter to be escalated. These include: Trading standards, Citizens advice Bureau, Your local Health Authority, The retail Ombudsman or you can obtain independent legal advice. See nhscomplaintsadvocacy.org for more information.

Contact Us
If you experience problems with ordering from the site, have any questions with regard to an order or have any concerns about material which appears on our site, please feel free to Contact Us.